FAQs

• What payment methods do you accept?
• You can find our payment methods bottom of this page.

 

• How long does shipping take and what are the shipping costs?
• It takes max. 3 to 15 days depends your item(s) stored. No matter what you won't pay any shipment costs, that's the point.

 

• What is your return policy?
• You can return in 30 days after delivery date.

 

• How secure is my personal information and payment information on your website?
• Please check our Privacy policy. We are not able to collect any payment information about you. Feel safe.

 

• Can I track my order?
• Of course you can. Max. in 2 days after you placed your order you will get your tracking number.

 

• What if I receive a damaged product?
• Please write a mail to hello@acmekitchenware.com. We will reply asap!

 

• How can I contact customer support if I have a problem or question?
• If we are offline in live chat. Please write a mail to hello@acmekitchenware.com. We will reply asap!

 

• Do you have a physical store or is your business online only?
• No, sorry we haven't any physical store we love online.

 

• Are there any discounts or promotions available for customers?
• We have additional %10 discount for your first order. You can use it for discounted item(s) too.

 

• How can I cancel or change my order?
• Please click on your account > my order and click cancel.